Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
An estimated delivery timeframe is shared at the time of order, typically ranging from 2 weeks to 2 months depending on complexity or requested customization.
In the event of force majeure (e.g., health crisis, conflicts, supplier delays), reasonable extensions may apply.
You can create a customer account by clicking “Log in” at the top right of the website. This will allow you to track your orders, manage your addresses, and access your purchase history.
Before shipment, contact logistics@show-case.ch or update your customer account.
No changes can be made once the shipment is dispatched.
After the shipment has been dispatched, changes are no longer possible.
A tracking link will be sent by email once the order ships.
You can also check the status in your customer account.
No. Payments are processed securely by our provider. We do not store any banking information.
No, prices do not include the VAT applicable in your country, which will be invoiced to you by the forwarding agent at the time of import.
We ship to all the EU countries and In most international destinations.
For specific requests, contact sales@show-case.ch.
Items are grouped in a single shipment whenever possible.
Some components, such as a tablet (if part of a rental or demo), may ship separately.
This will be indicated in your order confirmation.
If you need to swap an item
Returns and Exchanges
Please note that returns are not accepted.
Send a clear photo of the item received to support@show-case.ch within 48 hours.
We will arrange a replacement or refund depending on stock
Please send us photos of the package and the damaged product within 48 hours of delivery, at support@show-case.ch.
We will handle your case promptly and provide a suitable solution.
The return address will be provided only after approval by our customer service.
Unauthorized returns will be refused.
Email support@show-case.ch or use our contact form. We respond within 24–48 business hours.
If you entered the wrong shipping address, please contact us immediately at logistics@show-case.ch, or update it in your customer account, provided your order has not yet shipped.
Once the order is in processing or has been dispatched, no changes can be made.
Yes, as long as your order has not been shipped or entered production.
Contact sales@show-case.ch as soon as possible.
Customized orders are firm once payment is confirmed
Yes. Some items can be pre-ordered directly from the product page, with an estimated availability date.
Our team will provide you with an estimated availability and suggest a tailored solution based on your request.
We accept corporate credit cards (Visa, MasterCard), SEPA wire transfers, and invoice payment for registered clients.
All payments are processed through a secure platform.
Yes. A detailed invoice is automatically generated after payment confirmation, and available both in your account and by email.
No, we do not offer split payment options.
However, we do provide short- and long-term rental solutions tailored to your needs.
To learn more, please contact us at sales@show-case.ch.
